FAQs

Search the policy.  On the Policy Home Page there are all the dates needed. Effective Date, Expiration Date, Billing and Payment Info and Cancellation Process with dates. You will also see the ‘Cancellation Date’ at the top of the screen next to ‘Balance’.

Please refer to the entire fee schedule in the Underwriting Guidelines on pages 10 and 11. All fees are fully earned and are non-refundable. Broker commissions are not paid on fees.

• Cancellation Fee is $32.00 for Good Driver and $40.00 for Non Good Driver
• Reinstatement Fee is $13.50 for Good Driver and $17.00 for Non Good Driver

1. At the top of any screen you will see a tab ‘Create Endorsement’. Click on that tab to start an endorsement. The endorsement will be effective on the day and time you enter it. Click Ok.
2. You will see a link like D00001245. Click on that link. This allows a new screen to open for the endorsement. That way you can still view the policy on one screen and process the endorsement on another screen.
3. Once you click on the link you will see the different screens available at the top (it looks just like the quote screens). Click where appropriate to make the change, such as Drivers to add a driver.
4. Once the change is entered, navigate to the Validation screen, then to the Summary screen. Review the Summary screen to make sure the endorsement you entered is correct. You will also see the change of premium listed and be able to make a payment for the endorsement. Click Submit at the bottom when done.
5. Next you will see the tab ‘Download Documents’. Click on this to view or print the documents. Click on ‘Return to Policy’. An endorsement fee of $8.00 for Good Driver or $10.00 for Not Good Driver will be added to the policy.

1. To go back into a quote, log-in to the policy management system and click on ‘Quote Search’. Click ‘Search’ to view all of your quotes, or enter criteria such as quote number or the applicant name. Once you have identified the correct quote, click on the quote number link to reenter the quote.
2. Once you have completed an endorsement, you cannot go back in to that endorsement. If something was missed upon entry of a completed endorsement, you will have to process another endorsement to add the missed entry. If you started to enter an endorsement but did not complete it, you can find it by going to Endorsement History on the left side of the screen. You will see the title ‘Unprocessed Endorsement’. Go to the end of the line showing the endorsement. Click on the 3 dots to reenter the endorsement.

Go to the App Store or Google Play depending on your device and search for “Bridger Insurance Services”

Following the submission of the photos through the Bridger Mobile App, the specific policy will no longer appear in the policy list.

Open the Bridger Mobile App on your device and follow these simple steps:

1. Click “Sign-Up” at the bottom
2. Enter your work email and click “Send verification”
3. Click the verification link sent to your email
4. Enter your policy system log-in credentials and click “I am a broker”
5. Create your new mobile app password, retype it, and click “Create password”
6. Congratulations!  You are now ready to log-in and start using the Bridger Mobile App

Upon submission of the photos through the Bridger Mobile app, Bridger will send you an email with the photos in jpeg format.

Open the Bridger Mobile App on your device and follow these simple steps:

1. Click “FORGOT PASSWORD”
2. Enter your work email and click “Send verification”
3. Click the verification link sent to your email
4. Enter your policy system log-in credentials and click “I am a broker”
5. Create your new mobile app password, retype it, and click “Create password”
6. Congratulations!  You are now ready to log-in and start using the Bridger Mobile App

No, the photos are not stored locally on your device and the app itself is less than 33mb.

Only comprehensive and collision policies that require photos.

Click “Settings” and then choose English or Spanish (row 3).

Photos are required only for vehicles with physical damage coverage. Liability only policies do not require photos. You will need the Broker Mobile App to make the process of capturing and uploading photos to the policy quick and easy. Downloading and setting up the mobile app takes about 5 minutes.

Set-Up Mobile App

Photos should be captured and uploaded through the Mobile App. We suggest you submit the photos IMMEDIATELY as they need to be reviewed prior to the policy being active and bound.  You have 5 business days to upload all required information. If you need to upload the photos after policy submission, follow these steps:

1. Go back into the policy by searching the policy by name or policy number
2. On the left-hand side click on the files tab
3. Launch the mobile app, sign in, and choose the policy that still needs photos
4. Take the photos and upload from the app directly into the policy
5. Return to your computer to confirm the photos are in the system

DO NOT EMAIL OR FAX ANYTHING.  EVERYTHING GOES INTO THE POLICY VIA THE FILES FUNCTION

Set-Up Mobile App

There is coverage on all vehicles. You have five days to submit all the photos before the policy will cancel. However, if you are not able to obtain photos of the missing vehicle, you can either 1) drop that vehicle from coverage by the fifth day to keep the other vehicles insured, or 2) convert that vehicle to liability-only coverage to keep all vehicles insured. You will need the Mobile App for taking and submitting photos.

Set-Up Mobile App